Terms and conditions
Payment Terms
1. Deposit & Payment: Non-Refundable 50% deposit is due at time of booking. A deposit confirms and blocks the date. The final balance is due 30 Days prior to the event.Specialty requests and custom backdrops require additional terms.
2. Delivery Charge: Delivery is included within 20 miles of Downtown Asheville, NC . Delivery outside that radius will incur an additional fee.
3. Rush Fee: For bookings within 7 days of an event, a rush fee will be added. 0-7 days from the day of the event an additional 25% surcharge will be invoiced separately.
4. Delays and Damages: Any additional charges incurred by scheduling delays, or damages on behalf of the client, venue, contracting party, and/or guests are due within 7 day(s) following the event.
An invoice will be sent detailing any additional charges
Scheduling
5. Event Details: Event set-up and breakdown times will be confirmed 10 day(s) prior to the scheduled event. If details are changed or schedules are delayed for any reason by the client, contracting party, and/or venue within 10 day(s) of the scheduled event date, rental is subject to availability and there is a $30 charge for every 15 minute(s) delay to set up or pick up.
Deposits are non-refundable.
Rescheduling is subject to availability and additional fees.
6. Set Up & Breakdown Times: Creative props & backdrops take at least 1.5 hour(s) to set-up. This does not include unloading time and .5 hour(s) to breakdown. Additional time may be needed for custom requests and specialty items.
Please allow ample time for venue access and schedule accordingly. Asheville Flower Walls LLC. and/or anyone acting on behalf of the company, cannot guarantee proper set up, creative execution, or product quality standards if insufficient time is given to properly set up or pick up rental items.
Asheville Flower Walls LLC. and/or anyone acting on behalf of the company is not liable if unable to deliver to the contract or customer specifications due to scheduling delays caused by the client, contracting party, and/or venue's inability to provide minimum recommended allotted time for set-up and breakdown.
Should set up be extended or delayed due to the elements (wind, rain, etc), unforeseen circumstances, or incorrect or misrepresented information by the client, contracting party and/or venue, Asheville Flower Walls LLC. and/or anyone acting on behalf of the company is not liable if unable to deliver to the contract or customer specifications.
7. Parking
The client, venue, or contracting party is responsible for providing parking and providing reasonable accommodation to load and unload.
Insurance & Damage
8. Excessive Damage: Rental prices are inclusive of insurance for damage (or misplacement) of equipment or materials up to a certain value ($50). Excessive Damages or misplacement of valuable items will be billed to the contracting party at the market rate within 10 business days of the event. Payment is required within 10day(s) of receiving invoice.
9. Custom and Specialty Requests: For custom props, backdrops, and specialty requests, a pre-agreed deposit will be required to cover materials, labor, recklessness, vandalism, neglect, or if an item is misplaced. If an item is misplaced, breaks or requires repair a fee for the market value will be deducted from the deposit
Creative Prop Policy
10. Prop Placement: Asheville Flower Walls LLC. and/or anyone acting on behalf of the company has final approval on all prop & backdrop placement.
Items need to be placed on even and flat surfaces. It is recommended placement near a wall for stability & protection against the wind.
Should set up be extended, cancelled, or delayed due to the elements (wind, rain, etc), uneven ground, unforeseen circumstances, or incorrect or misrepresented information by the client, contracting party and/or venue no refund will issued and Asheville Flower Walls LLC. and/or anyone acting on behalf of the company is not liable if unable to deliver to the customer or contract specifications.
If additional time and/or resources are required for any of the reasons mentioned, services are subject to availability and/or additional fees; results are not guaranteed.
Outdoor Use Policy
11. Outdoor Set Up: Advanced noticed is required
12. Inclement Weather Policy: Backdrops, props, balloons, materials and any services or products provided by Asheville Flower Walls LLC. and/or anyone acting on behalf of the company are for indoor and outdoor use, unless otherwise stated. They are not made for inclement weather. If outdoor use is preferred, equipment must be taken down and moved indoors or undercover overnight if applicable. If bad weather or wind become an issue, Asheville Flower Walls LLC. and/or anyone acting on behalf of the company has ultimate authority to deny outdoor placement for safety reasons. Asheville Flower Walls LLC. AND/OR ANYONE ACTING ON BEHALF OF THE COMPANY IS NOT RESPONSIBLE SHOULD SERVICES NOT BE RENDERED DUE TO UNFAVORABLE CONDITIONS, UNFORSEEN CIRCUMSTANCES, INCORRECT OR MISREPRESNETED INFORMATION AND/OR PROPS BECOME UNUSABLE AFTER SET UP.Miscellaneous
16. Force Majeure: Asheville Flower Walls LLC.and/or any acting on the company's behalf shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature.
17. Limited Liability: The Client, vendor and/or contracting company acknowledges and agrees that Asheville Flower Walls LLC. and/or anyone acting on behalf of the company not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage.
18. No Guarantee: The client, venue, and/or contracting party acknowledges and agrees that and/or Asheville Flower Walls LLC. and/or anyone acting on behalf of the company cannot guarantee the results or effectiveness of any of the services rendered or to be rendered. Rather, services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be used but no results are promised.